What System do I buy?
Every salesperson has a list of reasons for you to buy their system, often justified with dubious science and references from ‘experts’ in the field. The truth, however, is usually different and believe me when I tell you we have learned this the hard way time and again. Our experience investing in technology over the years has certainly taught us some important lessons that I think are valuable enough to share with you as you negotiate this journey:
All the IOS systems, within reason and some notable exceptions, are accurate enough to deliver your typical day-to-day dentistry with similar predictability to a PVS impression.
None of the systems are accurate 100% of the time; there continues to be issues with cameras, software, and user error.
Getting trained to a high level of competence is as important with your IOS technology as with any other tool in your practice. Be certain your vendor is prepared to train you and your team to the level you expect, not the typical level they are used to.
Understand that there will be downtime. None of the machines are without their issues and you will need to be prepared. Redundancy in technology is how major manufacturers maintain their production efficiency, but with the cost of these systems, it is not always viable at your practice scale.
Know and understand your vendor’s product support network. If you need a service call or replacement unit, how long will it take?
Remember these IOS systems are purchased to realize a return on investment in your practice, so you don’t need to pay extra for the gimmicks. Save the fun stuff for your iPhone.
Never use longer than a 3-year calculation/payment to realize your return on investment. These systems are updated and are changing at a blistering pace, and it is possible to get stuck paying for technology that is redundant and can’t be repaired.